Medibrix Groups – targeted communication based on actual customer needs

Some of our satisfied customers

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Problem

  • Clinics often have large amounts of customer data, but lack the tools to use this information to tailor communications to very specific customer groups. Without the ability to segment based on relevant criteria, such as health information, age, treatment history or needs, communications become either too general or too manual. The result is that customers do not receive important information, appointments are delayed, and the clinic loses opportunities for both better follow-up and efficient operations.

Solution

  • The Medibrix Groups module enables you to segment your customers into precise and fully data-driven groups. You can set up groups based on everything from vaccination status and health information to the type of products the customer uses or where they are in the lifecycle. You can then send targeted reminders, reminders or personalized information, fully automatically and in compliance with current security requirements.

Advantages Groups:

Time-saving – Safe – Secure storage

Using Medibrix Groups will result in better customer loyalty and a higher response rate because the communication is perceived as relevant and personal.

More returning customers

For automatic invitations to vaccination programs or check-ups.

Better customer communication

Through segmented information that is relevant to the recipient.

Increased efficiency

The clinic eliminates manual sorting, coordination and dispatch.

Greater commercial accuracy

Send product reminders or offers only to relevant user groups (e.g. contact lens wearers or specific age groups).

Examples of how you can use the module

Step 01

Reply to form

Customers fill out a form that automatically generates data labels based on their responses.

Step 02

Create groups

Healthcare professionals select desired labels and form groups with relevant customers.

Step 03

Collect and manage

Customers are organized into groups for easier follow-up and targeted measures.

Contact us

Your needs are unique. Let’s start with a conversation to discuss them and find out how we can best support you in scaling your optician chain.

Watch this video to understand the process after submitting this form!

You can also send an email at contact@medibrix.com or call us at +47 770 60 101 for a nice chat.