Medibrix Dialogue – simple and secure communication with users

Some of our satisfied customers

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What we offer in Dialogue

Patient dialogue

The customer dialogue feature makes it possible to send messages directly to customers in a secure and protected channel. You can decide for yourself whether the customer should have the opportunity to reply to the message or not. In addition, the solution offers ready-made templates that simplify the work and ensure clear and effective communication.

With Medibrix Dialog, you can also send messages between each other internally. You can choose to include the customer in the dialogue or not, and all communication takes place in a secure and protected channel. This functionality helps simplify work and ensures safe and efficient communication.

Medibrix also offers its own chat functionality that allows for a more low-threshold form of communication with colleagues. With Chat, you can send an instant message that immediately appears on your colleague’s screen.

Problem

  • For many, communication with customers and internally within the organization occurs through insecure channels such as email and SMS. This creates a risk of GDPR violations, makes it difficult to handle sensitive information and creates confusing workflows. At the same time, customers expect fast, secure and clear communication, but handling questions, documents and preparation before or after treatment steals valuable time from healthcare professionals.

Solution

  • Medibrix Dialog makes all communication safe, simple and traceable. The module allows clinics to send and receive sensitive information through a secure platform, where the customer logs in with strong authentication (such as BankID in Scandinavia) to read the message. Healthcare professionals can share medical records, instructions, prescription information, forms and messages, both with customers and with colleagues across departments or locations.

Advantages Dialogue:

Time-saving – Safe – Secure storage

Clinics using Medibrix Dialog quickly experience significant improvements in both efficiency and patient safety. The module reduces time spent on manual follow-ups and eliminates the need for insecure communication methods. Dialog ensures that all information is stored correctly, linked to the patient and available to relevant personnel, reducing the risk of errors and increasing the quality of care. The result is a safer, more efficient clinic – and patients who receive the right information at the right time, without risk.

Reduces administrative time

Patients receive clear, structured messages and a response path within the system.

Improves patient experience

Communication feels safe, professional and personal.

Ensures legal security

Eliminates the use of email/SMS for sensitive health information.

Improves internal collaboration

Collects communication in a system with traceable history.

Examples of how you can use the module

Step 01

Send secure message

The healthcare provider sends an encrypted message directly to the patient. All communication takes place in a protected channel.

Step 02

Choose whether the patient can respond

The sender decides whether the patient should be able to respond to the message or only receive information. This provides flexibility for both one-way and two-way dialogue.

Step 03

Full privacy and GDPR compliant

All data is processed in line with GDPR and strict requirements for health communication. Patient information is handled in a safe and responsible manner.

Contact us

Your needs are unique. Let’s start with a conversation to discuss them and find out how we can best support you in scaling your optician chain.

Watch this video to understand the process after submitting this form!

You can also send an email at contact@medibrix.com or call us at +47 770 60 101 for a nice chat.