Clinics often have large amounts of customer data, but lack the tools to use this information to tailor communications to very specific customer groups. Without the ability to segment based on relevant criteria, such as health information, age, treatment history or needs, communications become either too general or too manual. The result is that customers do not receive important information, appointments are delayed, and the clinic loses opportunities for both better follow-up and efficient operations.<\/div><\/li><\/ul><\/div><\/div>
Solution<\/h3><\/div>- <\/i><\/span>
The Medibrix Groups module enables you to segment your customers into precise and fully data-driven groups. You can set up groups based on everything from vaccination status and health information to the type of products the customer uses or where they are in the lifecycle. You can then send targeted reminders, reminders or personalized information, fully automatically and in compliance with current security requirements.<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Advantages Groups:<\/span><\/h3><\/div>Time-saving – Safe – Secure storage<\/h3><\/div>Using Medibrix Groups will result in better customer loyalty and a higher response rate because the communication is perceived as relevant and personal.<\/p>\n<\/div><\/div><\/div>
![](\"https:\/\/medibrix.no\/wp-content\/uploads\/2026\/05\/calendar-time-saving-01.jpg\" "\\"calendar")
<\/span><\/div>More returning customers<\/p>\n<\/div>
For automatic invitations to vaccination programs or check-ups.<\/p>\n<\/div><\/div><\/div>
![](\"https:\/\/medibrix.no\/wp-content\/uploads\/2026\/05\/Private-clinics-gain_02.jpg\" "\\"Private")
<\/span><\/div>Better customer communication<\/p>\n<\/div>
Through segmented information that is relevant to the recipient.<\/p>\n<\/div><\/div><\/div>
![](\"https:\/\/medibrix.no\/wp-content\/uploads\/2026\/05\/Dialogue-time-saving-04.jpg\" "\\"Dialogue")
<\/span><\/div>Increased efficiency<\/p>\n<\/div>
The clinic eliminates manual sorting, coordination and dispatch.<\/p>\n<\/div><\/div><\/div>
![](\"https:\/\/medibrix.no\/wp-content\/uploads\/2026\/05\/Groups-time-saving-04.jpg\" "\\"Tiime")
<\/span><\/div>Greater commercial accuracy<\/p>\n<\/div>
Send product reminders or offers only to relevant user groups (e.g. contact lens wearers or specific age groups).<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Examples of how you can use the module<\/h3><\/div><\/div><\/div>Step 01<\/h2><\/div>Reply to form<\/h2><\/div>Customers fill out a form that automatically generates data labels based on their responses.<\/p>\n<\/div><\/div><\/div>
Step 02<\/h2><\/div>Create groups<\/h2><\/div>Healthcare professionals select desired labels and form groups with relevant customers.<\/p>\n<\/div><\/div><\/div>
Step 03<\/h2><\/div>Collect and manage<\/h2><\/div>Customers are organized into groups for easier follow-up and targeted measures.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Contact us<\/h2><\/div>Your needs are unique. Let\u2019s start with a conversation to discuss them and find out how we can best support you in scaling your optician chain.<\/p>\n
Watch this video to understand the process after submitting this form!<\/p>\n
You can also send an email at contact@medibrix.com or call us at +47 770 60 101 for a nice chat.<\/p>\n<\/div>