Medibrix Worklist – Seamless information flow internally

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What we offer in Worklist

Full overview

The work list gives you a clear and easy-to-understand table with all customers who have responded to the form. The list can be easily sorted and filtered as needed – for example, by time of response, severity, responsible handler or when the entry was last modified. This makes it easy to keep track and work efficiently in a busy everyday life.

Using a form, worklist entries can be automatically prioritized. Based on the customer’s response, an entry can be flagged as high, medium, low, or no priority. This ensures that the most important issues are caught quickly and handled first, without the need for manual assessment.

The worklist facilitates good collaboration within the organization. You can enable the display of who is working on the different entries, so that multiple people are not working on the same issue at the same time. This results in better coordination, fewer errors, and a more efficient workflow.

With conferencing, a record can be securely forwarded to another internal or external department. This allows for flexible collaboration across disciplines, and contributes to more seamless and holistic customer journeys.

Problem

  • Many clinics and healthcare services experience fragmented internal information flow. Forms, documents and customer data are sent via email, paper or informal channels, which creates the risk of errors, delays and poor overview. Employees spend unnecessary time searching for information or following up on inquiries manually.

Solution

  • Medibrix Worklist collects internal information about customers in one secure and structured module. It functions as a digital in/out box where employees can get an overview of customers and priorities, and collaborate on the list. It is also possible to transfer forms, notes and other customer information to colleagues or other departments. Everything is documented automatically, and the system ensures that the right information reaches the right person at the right time in a GDPR-compliant manner.

Advantages Worklist:

Documented results this module provides

The worklist is also seamlessly integrated with other Medibrix modules. Data from forms, plans or dialogue can be shared directly and securely.

More effective internal communication

Fewer phone calls, emails and less manual follow-up.

Better overview

All transfers are logged and can be tracked.

Reduced risk of errors

Information never “disappears” or is sent to the wrong recipient.

Time saved for employees

The focus is on customer service rather than coordination.

Examples of how you can use the module

Step 01

Customer fills out form

Based on the answers, the customer is automatically placed on the work list.

Step 02

Sort and prioritize

The list can be sorted as needed, such as priority or time the customer was added.

Step 03

Process and record

Healthcare professionals record measures and information, and store everything as a structured journal note.

Contact us

Your needs are unique. Let’s start with a conversation to discuss them and find out how we can best support you in scaling your optician chain.

Watch this video to understand the process after submitting this form!

You can also send an email at contact@medibrix.com or call us at +47 770 60 101 for a nice chat.